Privacy Policy

We collect personal information from customers.

Ian T Cobb does not disclose customers information to third parties apart from address phone, number and email to the couriers we use for delivery when required.

Information given at the time of ordering through the ordering process is collected by Ian T Cobb to enable Ian T Cobb to monitor the effectiveness of the website. 

We do not use this information to send marketing material.

We will only collect personal information about you which is required in connection with the verification of your orders,  Information we might require includes: 

Name ( including forename and middle name )  Title, Current and Previous address, Home and Mobile phone number, Email address, which we share with the couriers we use for delivery.

WE DO NOT KEEP OR SHARE Credit/Debit Card Details

The price you see is the price you pay, no VAT applies, as we are not VAT registered.

Remittance with order please.
We are happy to accept orders by post, phone or email. We accept payments by open (uncrossed) postal order or by cheque (subject to normal conditions of use) which should be crossed and made payable to: Ian T Cobb. We also accept payment by Visa, MasterCard, Switch and Delta cards, Nochex, PayPal but please do not include your card details within any email, as the process is not secure. Should you wish to order via email, we will be please to receive your email and then phone you for your card details prior to dispatch. Please remember to include your name, daytime and evening phone numbers and delivery address with each order. We have no minimum order value.

Overseas Customers

Overseas customers are requested to submit payment by credit card, PayPal, as this is the simplest method, however, International Money Orders, Bankers Draft or Credit Transfer is acceptable. Personal Cheques are accepted providing extra time is allowed for clearance and banking charges included. All cheques must be in pounds sterling.

Minimum Lengths.
All lengths are nominal and normally supplied as a multiple of per unit of sale  and  will be to a tolerance of + or 3mm (unless otherwise stated). Please ensure you order sufficient material to machine to you finished size. The unit of sale indicates the normal minimum length supplied, unless agreed with us at the time of  ordering. For most items you can order multiples of any of these standard units.

Postage and Packaging. 
Orders are sent without insurance unless requested by the customer. For orders under 1Kg will normally be by letter post, over 1 Kg in weight will be sent by Parcel Force standard Parcels. A certificate of posting is obtained for all goods dispatched by letter post and therefore compensation to the value of 20 may be claimed for loss or damage.

We do not normally supply goods on approval, defective goods will be replaced free of charge.  We reserve the right to invoice goods and services at the price ruling at the time of dispatch, however we will normally confirm with you any change in price prior to dispatching the goods. Current prices will be as shown on our web site. Any other enquiries must be accompanied by s.a.e. Please write your name, address and telephone number in block capitals. Please state minimum lengths of material acceptable.                                                                                                                                                                                                                                                  All materials are offered subject to availability

Cancel                                                                                                                                                                                                                                                                                                                                                                                                          You can cancel your order for any reason and get a full refund at any time before you receive the goods, or the end of  7 working days after the day you receive the goods. A working day is any day other than weekends and public holidays. To cancel your order you should write to us within that time to the address on the invoiceIf you have already received the goods:  a) you can only exercise this right to cancel your order if the goods are still in a re-saleable condition and you have retained the packaging;  b) you must return the goods to us at your own cost to the address in clause 1 of these conditions (unless we are at fault, in which case we will arrange collection); c) you must take care to ensure the goods are not damaged in the meantime; and d) if you do not return the goods as required, we may charge you the costs of recovering them ourselves.

Returns Policy                                                                                                                                                                                                                                                                                                                                                                                            This policy is produced in accordance with and will always defer to the rights and remedies contained in our published terms and conditions, and in the event of any conflict between our terms and conditions and this policy, the terms and conditions shall prevail. Should your purchases be unsuitable and you wish to return them to us for a credit or to exchange then the following conditions will apply,  Goods must be returned within 7 working days of receipt of the goods. Our customer service department must be contacted before any return is made to obtain the necessary returns reference. All items should be returned in their original packaging and a saleable condition to obtain a full refund. We reserve the right to charge for repackaging where applicable. Carriage charges for unwanted returns will be at your expense. Transport packaging should be sufficient for the method of carriage. We cannot accept any responsibility for damage caused by your carrier. We cannot accept the return of any item that has been manufactured to your specification, Your return should be accompanied by a proof of purchase, your name, address and phone number, account number and order reference number (most of this information should be detailed on your invoice). To help us, to help you, we would appreciate you enclosing details of why you wish to return the product.

Shortages                                                                                                                                                                                                                                                                                                                                                                                                 Should any consignment be sent to you incomplete please contact our customer service department within 7 working days who will be pleased to investigate this for you and to arrange for the completion of your order. Please be aware that back-ordered items that are "to follow" do not constitute shortages.

Damaged Goods

Should you receive any parcel from us that contains damaged goods this should be notified to customer services who will arrange for collection and replacement, within the 7 working day period. If any damaged items have been used they will be deemed acceptable by you and will not be considered for replacement, only repair.

For the avoidance of doubt, nothing in this policy shall affect or modify your STATUTORY RIGHTS. Your right of cancellation will be in accordance with our published terms and conditions.

Trade Description Act.
Every care has been taken to describe our goods correctly, any errors are unintentional and we will be pleased to correct any error that we are informed about.

Loss of Goods in Transit.
Once goods are dispatched our liability ceases, although we will do our best to help find a lost delivery we cannot accept any responsibility for any loss (or damage) in transit. Should customers not be available to receive goods on delivery the goods may be either left without signature or returned to the carriers depot.  Liability will then be with the customer.

Privacy Policy

Ian T Cobb does not disclose buyers information to third parties.

Information given at the time of ordering through the ordering process is collected by Ian T Cobb to enable Ian T Cobb to monitor the effectiveness of the website. 

We do not use this information to send marketing material.